Miscellaneous

How do I contact technical support?

Our support engineers are ready to provide support when you need it most via phone, FAX, e-mail or by using our support ticketing system. Ask for support, and have the information about your account and technical issue ready.

How to test your connection before calling Dynamic.

There are a number of tools you can use to test network connectivity. Here are three of them.

Traceroute is a method of tracing hops or computers between you and the networked computer you are trying to reach.

Ping is a basic Internet program that lets you verify that a particular Internet address exists and can accept requests. The verb ping means the act of using the ping utility or command. Ping is used diagnostically to ensure that a host computer you are trying to reach is actually operating.

My site is slow! What's going on?

There may be some problems in the network connection between your computer and the servers here. To test this can you do two things on your end.

When can I change equipment for co-located servers?

You can come in whenever is convenient to change out equipment, however we ask that you make an appointment 24 hours in advance so that we can get the proper paperwork ready.

Add new comment

How do I get an SSL or secure site?

We offer several types of SSL Server Certificates to ensure the appropriate level of secure communications between you and your clients. All of our certificates are issued by the world's second largest digital certificate provider: GeoTrust. The certificates provided are: