Home

Spam & Virus Filter

I just received an e-mail saying some of my mail has been quarantined. What do I do?

The mailfilter box will send this type of email to a user when it quarantine's the first email. You just need to click on the link and then you will be given a choice to deliver or delete any of the quarantined email.

What happens to the spam?

Messages that are obviously spam are deleted while suspected spam is marked with [SPAM] in the message header.

Our Enterprise Customers are also given the chance to set up a quarantine where suspect email is sent. The first time an email is sent to quarantine you will receive an email with a link to access the folder. From there you can delete messages, deliver them, classify them as spam, or add them to your whitelist (i.e. classify them as not being spam).

How do you determine what's spam?

Our spam firewall examines all the characteristics of a message and uses a complex system of scores to determine whether a message is spam. When an email reaches the spam scoring filter, our spam firewall assigns scores to all the properties of the message.

For example, the spam firewall examines:

How do I get spam/virus filtering set up for my domain?

Spam and virus filtering is already setup for all domain hosted on Dynamic's shared servers.