The root directory should contain your HTML files.
The CGI-BIN directory should contain your CGI-BIN files or scripts.

Make sure that the file or folder you are trying to modify is read/writeable. Many FTP programs like FileZilla allow you to change or set file and folder attributes. If you need permissions changed for a file or folder please submit a support desk ticket.

No, we do not issue more than one FTP user per hosting account. If you desire a customizable solution for your hosting needs, please check out our dedicated hosting packages.

There are several ways to send and receive files to our servers. To transfer files you need a program that handles File Transfer Protocol (FTP). There are several programs that are dedicated to FTP such as SmartFTP and WS FTP. Web Development software such as Dreamweaver also enable you to FTP files to and from a server. Each of these programs has detailed instructions on connecting to a remote server using the login and password that we provide.

You can even connect to an FTP site using Windows. Click here to read the instructions on Microsoft's website.